Policies

Every client is required to read The Pink Pawlor Groomer/Client Agreement prior to any grooming services being performed. 

•   Payment is due at the time of service, no exceptions. 
• Forms of payment accepted are Cash or Check.
•  To receive a quote please fill out our Appointment Request Form. 
•   All quotes are subject to change once we meet your pet(s) and final price determination will be at the end of the groom. 

• The Pink Pawlor is a custom built, state-of-the-art, mobile salon. We would like to preserve our salon for as long as possible, with out the risk of damage or accidents. We ask that you make sure there is adequate parking space for us when we arrive.
•  The area needs to be clear of anything that may hinder our ability to turn around or back out.  Please be aware of tree overhangs and power lines, we will not be able to enter the property if there is any potential for damage to the vehicle. 
• Parking on flat ground is necessary to level the salon, and ensure pets have stable footing while being groomed. 
•  If we are unable to park in front of your home and potentially have to park in front of your neighbors house or block their mailbox, please clear it with them first. Once we are parked and have the pet(s) inside the trailer, we are unable to stop and move the vehicle. Any tickets or potential towing that might result from parking issues will be the responsibility of the owner.  Please talk with your neighbors to avoid any issue. 
• When servicing apartment complexes, we must have a safe place to park the trailer for 1-2 hours. NO RED ZONES OR FIRE LANES. Appointments scheduled later in the day may need access to water spigot within 100ft. .   

• You will receive an automated text reminder. 
•  Appointments are ultimately the owners responsibility. 
•  All appointments are given a window of arrival. We will keep you updated on the day of your appointment if we are running any earlier or later. 

• An appointment time is an estimated time of arrival and we will make every effort to arrive at the scheduled time. 
• As a mobile groomer, a flexible arrival window for the appointment is required to help accommodate for extended groom times, traffic, delays, etc. We will give you an arrival window between X-X.
• If the pet has a tendency to run and hide, please have them secure and ready prior to the appointment.
• Sometimes we may need to cancel your appointment because of vehicle problems, weather conditions, equipment failure, illness, emergencies, etc. We will make every effort possible to reach you, including leaving a message with every contact source you give us to reschedule. 
• Please potty your pets before we arrive as to avoid accidents in the trailer. Do not feed pet(s) within an hour or so prior to the groom. It can cause stress and discomfort with a full stomach. 
• The Pink Pawlor will not be held liable for any issues caused by stress including bloat/torsion/GDV caused by feeding prior to the groom.
• If they take medicine for pain (NO SEDATION), you may want to give them some before the grooming. 
• Unfortunately, my insurance does not cover me if you are in the unit with me.   
• Please, for the safety of the pet(s), the door to the mobile grooming trailer must remain locked during the grooming session.
• Please do not attempt to open the grooming trailer door or knock on the door while grooming is in progress. Text or call and we will open the door for you.
•  We take pet safety very seriously and we assure you, your pet is in good hands.
• *EMERGENCY GROOMING: For last minute, day before/of major holidays, or for after hours emergency grooming, an additional fee of $100 is added on top of the normal rate. Keep in mind we may be dropping everything to come and groom your pet.* 

  We practice humanity before vanity and will not de-matt a matted pet. If deemed salvageable by the groomer, we brush out what we can, only on the occasion that it will not cause extreme stress, discomfort or pain.  This is an additional cost that may vary. 

•  The client is responsible for the condition of the pet’s coat and will not hold The Pink Pawlor responsible in the event of adverse effects of mat removal. 

 Shaving a pet may be necessary due to matting or it may be by personal choice. Shaving means to clip the coat very close to the skin, which gives a “smooth” look. There can be a variety of skin and coat care problems that may occur after the shave down of a pet. These problems may include the following but are not limited to:

• May dramatically change your pet’s appearance, as the hair will be very close to the skin.
•  In some cases pets may also exhibit brief behavioral changes.  
• May include itchiness, skin redness, bruising, self-inflicted irritations or abrasions by itching/biting/licking, hematomas and swelling due to mats.
•  Risks of nicks, cuts and/or abrasions due to the tightness of hair to the skin, moles, warts or skin folds trapped in the mats.
•  Moisture trapped near the pet’s skin due to the matting can cause mold, fungus, bacteria or skin irritations that exist PRIOR to the grooming process.
•  Possible loss of hair growth and/or coat re-growth in different color/texture, different directions (cowlicks).
•  Hyper pigmentation – a darkening of the skin where the coat has not grown back.
•  Sunburn (sunscreen is recommended after a shave down)
• Loss of guard coat, especially in double-coated breeds.
•  Hotspots can develop days or even weeks after a shave down.
•   The client understands that shave downs or custom cuts will be discussed and we will perform the cuts to the best of our understanding and ability but no other guarantee is made.  

• We do not groom aggressive cats. If a cat displays these behaviors, it will be returned to the owner. 
• All cats must be transported to the trailer and back via a cat carrier, provided by the owner. 

 This is NOT an a la carte service; the Deshedding Treatment is included for the breeds that need it, in the Full Service Bath, or Full Service Groom.

•  Keep in mind this DOES NOT STOP OR PREVENT shedding, however it greatly reduces the amount of shedding.
• A thorough brush-out will be done throughout the duration of the groom, with a variety of brushes for maximum hair removal.
• Your pet will receive two full baths, first with a deep cleanser followed by a top-quality shampoo specifically designed to cut down on shedding.
• This shampoo opens the pores and helps release the undercoat on your pets’ skin. This process is extremely helpful when your pet is blowing their winter and summer coat. A re-moisturizing conditioner to soften and rejuvenate your pets’ skin and coat will follow the bath.
• To dry, we will use a special nozzle that will fluff your pet and continue the deshedding process and blow up the dead coat as we dry.
• Deshedding needs to be done every 4-6 weeks to see optimal results.

 Flea and tick infestations will NOT be tolerated. If fleas or ticks are found on your pet, we will return the pet and ask you to administer flea and tick prevention before we can return to complete the grooming. This is out of respect for out other clients we have throughout the day. Servicing pets with fleas/ticks jeopardizes the controlled, sanitized environment that we promise each client. We will not risk transferring infestations from one client to another. 

I have a comprehensive range of professional premium quality shampoos and conditioners.

• These products are salon quality, safe, and effective to help maintain and keep your pet looking and feeling great. 
•  We are happy to use your own shampoo if preferred or prescribed.

 The client consents that I may take pictures of your pet, before and after grooming. Photos may be utilized for my website, social media and/or advertising purposes at my discretion. If you would not like photos to be taken, you need to let me know prior to our appointment.

 Your pets’ safety is our number one priority. Your pets should be UTD on all their vaccinations, we can request or require at any time:

• Proof of all current puppy vaccinations. 
•  Proof of current rabies vaccination for any pet over 16 weeks.

( Special health circumstances will be taken into consideration.)

ALSO: 

•  If anyone working for The Pink Pawlor is bitten by your pet, and may need  medical treatment, you are liable and responsible for the charges.
• We absolutely require every single cat to be up to date on rabies vaccinations, no exceptions.  

•  ​The client affirms they are the rightful, legal owner or caregiver to the pet for which services are rendered.
  The client understands and agrees to the above terms for the grooming and maintenance of their pet(s).
•  Hold Harmless Agreement: By signing this contract the client agrees to hold The Pink Pawlor, it's owners, operators, and employees, harmless from any damage, loss, or claim arising from any condition of the undersigned pet, either known or unknown to The Pink Pawlor. It is understood and agreed the terms of this agreement can change at any time, without notice, and will overwrite any and all prior signed contracts or releases. It is also understood this clause applies to any and all pets groomed.  
• The client authorizes The Pink Pawlor to act as my agent in the event emergency veterinarian services, care-taking and/or transportation is necessary and agrees to pay all costs.
•  The Pink Pawlor is not responsible for any and all damages, loss or claim including, but not be limited to death, injury, or shock.
•  ​The client has read and accepted these policies for the groom today and for any and all future grooming appointments.
• The client understands that the policies are subject to change and understands that it is their responsibility to be aware of any changes.

*BY FILLING OUT THE APPOINTMENT REQUEST FORM, YOU HAVE AGREED TO HAVE READ THROUGH THE POLICIES. YOU HEARBY RELEASE THE PINK PAWLOR, JENNA PRISKE, AND ANY EMPLOYEES OR VOLLUNTEERS, OF LIABILITY IN ANY CIRCUMSTANCE. *